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Worldwide Shipping Available

    FAQ's

    What currency are the prices I see in the site?
    All prices are in USD.

    I just placed an order, when will it ship?
    We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are up to 14 days.
    Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at changingfacescollection@gmail.com

    I am not in love with my order, can it be returned? What if there is an issue?
    We offer a store credit, if the product is defective or damaged. We give you 7 days to send it back to us for a store credit. You must ship it back at your own expense, once we have received the product we will issue a store credit for any item from the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
    Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a store credit.

    Can I cancel my order?
    You are able to cancel your order! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a store credit.

    I have entered an incorrect address, what do I do now?
    If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at changingfacescollection@gmail.com If the given address is wrong we can change the address to the correct one within 24 hours.

    How long does shipping take?
    Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is up to 10-14 business days.

    I have a question that wasn't answered, can you please help?

    Absolutely! We are here to help you make your order run smoothly! Please send us an email to changingfacescollection@gmail.com and we will be happy to assist you in any way we can.
    We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.